Social & Sustainability
Villa Carlotta Travel is committed to social responsibility by delivering sustainable and accessible travel experiences that support regional communities, respect local cultures and help preserve the natural environments and destinations we love for future generations.
Sustainability & Positive Impact
At Villa Carlotta Travel, we believe seeing more of Western Australia shouldn't come at the expense of it. As a locally owned West Australian company, we're committed to travelling responsibly for our passengers, our communities and the places we visit. We are proud to hold Sustainable Tourism (SUST) accreditation and Accessible Tourism accreditation, both through the Tourism Council.
Our touring programs bring guests into direct contact with some of Western Australia's most extraordinary natural environments — Karijini, the Kimberley, the South West forests and coastline, the Goldfields, the Pilbara and the wildflower regions of the mid-west. Protecting these places isn't just good practice — it's essential to everything we offer.
Supporting Regional Communities
We work mainly in regional areas across Western Australia and Australia and the majority of our tour spend in 2025/26 has gone directly into regional communities. We prioritise small, locally owned businesses over larger operators wherever we can, including Aboriginal-owned businesses along our touring routes.
We actively seek out community events, festivals and local productions to include in our itineraries, supporting the towns and organisations that run them.
Recent examples include:
• The Nannup Flower Festival
• The Bridgetown Spring & Autumn Garden Festivals
• Community celebrations such as the Albany Bicentenary
• Regional performing arts and cultural centres, including the Bunbury Regional Entertainment
Centre (BREC) and Albany Entertainment Centre (AEC)
Reducing Our Footprint
We operate a fleet of 4 coaches and are actively renewing it with more fuel-efficient vehicles — the oldest coach in our fleet is due for replacement within the next 6 months, with further vehicles to follow over the next 3 years.
• Where we hire vehicles, particularly for interstate tours, we prioritise newer, lower-emission models.
• We are reducing in-office and
on-tour printing by moving passengers to QR codes and email for itineraries, tickets, and information.
• We partner with accommodation providers who hold their own sustainability certifications.
• We use biodegradable products while on tour and encourage our passengers to bring reusable water bottles and coffee cups to
events and tours.
Respecting Aboriginal Culture and Heritage
We acknowledge the Traditional Custodians of the lands and waters on which we operate and pay our respects to Elders past, present and emerging. Western Australia's touring regions — the Kimberley, the Pilbara, the South West and the Goldfields — are home to some of the country's most significant Aboriginal heritage landscapes, living traditions and ongoing connections between Country and its Traditional Custodians.
We are committed to:
• Opening our multi-day tours with an Acknowledgement of Country.
• Briefing guests on the cultural significance and legal protections of Aboriginal heritage sites we visit.
• Incorporating authentic, First Nations-led tourism experiences into our itineraries.
• Training our tour leaders in cultural awareness for the regions they guide in.
• Respecting photography restrictions and physical protocols at culturally sensitive sites.
• Sharing the histories, languages and stories of Traditional Custodians accurately and respectfully in our tour commentary.
• Welcoming clients from all cultural backgrounds with inclusive, respectful service.
Accessible Travel
We hold Accessible Tourism accreditation through the Tourism Council, reflecting our commitment to designing holidays that are inclusive of older travellers and those travelling with mobility aids, so more people can access the benefits of travel safely and comfortably.
Where We're Headed
Continuing to build on these initiatives
Progressing our coach fleet renewal
Formalising our Climate Action Plan
